Remove all personal belongings from your vehicle before the carrier arrives for pickup. This includes items in the glove box, door pockets, center console, trunk, and truck beds. The vehicle needs to be completely empty except for the spare tire, jack, and other factory installed equipment.
Why Carriers Prohibit Personal ItemsThis rule protects both you and the carrier. Transport companies maintain insurance covering vehicle damage during loading, transit, and unloading. Their insurance does not cover personal belongings or cargo inside vehicles. If your laptop, clothes, or tools go missing or get damaged during transport, the carrier bears no liability and their insurance won't cover it.
Items left inside vehicles can shift during mountain transport through BC. A box sitting in your back seat during Vancouver city driving stays put. That same box slides around when the carrier climbs steep grades through Rogers Pass or navigates winding sections of Highway 1 through Fraser Canyon. Shifting items damage your vehicle interior by hitting door panels, scratching seats, or cracking windows.
Loose items also create safety issues. Something heavy sliding forward during braking could hit the windshield from inside. Items rolling under pedals could interfere with vehicle operation if the driver needs to move your car during loading or unloading.
Professional carriers inspect interiors before loading. If they find personal belongings, they'll ask you to remove everything before proceeding. This delay affects their schedule and yours.
What Counts as Personal BelongingsEverything that didn't come with your vehicle from the factory counts as a personal belonging. Common items people forget to remove include:
GPS units attached to windshields or dashboards need removal. Toll transponders like BC's DEC sticker should come off. Phone chargers, USB cables, and electronics accessories all count as personal items.
Remove sunglasses, change from cup holders, parking permits, and garage door openers. Take out floor mats unless they're original equipment. Remove air fresheners, phone mounts, and dashboard decorations.
Empty the glove box completely. Registration and insurance documents should stay with you, not in the vehicle during transport. Take out the owner's manual if you want to keep it accessible during your move.
Check door pockets and center consoles thoroughly. People often leave sunglasses, pens, receipts, and small items in these spots without thinking about them.
Trunk and Cargo Area RulesYour trunk or truck bed must be completely empty. No boxes, tools, spare clothes, or equipment. Some people try to save moving costs by packing their trunk full of belongings. This violates transport regulations and creates problems.
Weight in the trunk affects how your vehicle sits on the carrier. Uneven weight distribution makes proper securing difficult. Heavy items in the trunk can also damage your suspension during transport as the vehicle bounces and shifts on the trailer.
Pickup trucks present special challenges. People treat truck beds like moving storage. Everything must come out including toolboxes, bed liners that aren't permanently installed, tonneau covers that remove easily, and any cargo whatsoever.
Limited Exceptions With Advance PermissionSome carriers allow very limited exceptions with advance permission and strict weight limits. A properly secured child car seat under 25 kilograms might be permitted if you discuss it during booking. The seat must be strapped in correctly so it won't move during transport.
Factory installed cargo organizers and equipment can stay. These items are part of the vehicle and don't count as personal belongings. Anything bolted or permanently attached to the vehicle typically stays.
When in doubt, ask Navistar Auto Transport during booking. They'll tell you whether a specific item can stay or must be removed. Never assume something is okay without asking first. Surprises on pickup day create delays nobody wants.
For more guidance on what's allowed, check the
services page or the detailed
FAQ section which covers common preparation questions.